![]() But unfortunately the receptionist Erika told me it was fully booked. When we arrived in the hotel I asked for any room which is ocean view because when I called last two weeks ago from abroad the receptionist told me when we arrive in the hotel inform the receptionist that you want to upgrade the room. I was really disappointed, dissatisfied and regretful about this hotel and the staff. Overall a pathetic experience and because of that reason made me not like borocay as a holiday destination.… Live music being played till 12am which could be heard into the bedrooms. Hotel tried to charge me for some small stains on the bed sheets which I contested and eventually after some arguments they backed down. The bedrooms were uncomfortable, bad lighting and the shower hot water didn't work some days. The restaurant seems to never be serving food and when ordering drinks you have to repeat yourself about 3 times before actually being served. The hotel is in real desperate need of renovation, it is really run down. The massage parlours in the hotel was not very good, I suffered from a really bad neck pain after my massage. The hotel staff are very clueless and seem like they do not have much experience. ![]() Beach area infront of hotel was quite nice and clean, however note that you cannot smoke, vape or eat on the beach (fine of 2000 peso if caught). This hotel is located on station 3 but close to station 2. Only reason I have given 2 star instead of 1 is because location is OK and being beachfront. Hilton Hawaiian Village Waikiki Beach Resort.Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. ![]() ![]()
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